🚚 How fast is delivery to Kenya, SHOP?
We offer 2‑3 hour delivery within Kenya for orders placed before 4 PM. Same‑day delivery is available for most suburbs. For remote areas, delivery takes 24‑48 hours.
💳 What payment options do I have in Kenya?
We accept: Mobile Money (various operators), Bank Transfer, Credit/Debit Cards, Cash on Delivery. All payments are encrypted and secure. For Cash on Delivery, you pay our rider when the product arrives at your Kenya address – no extra fees.
✅ Is the SECRET GARDEN, THE genuine?
Absolutely. Every product sold through BusinessClaud is 100% authentic, sourced directly from manufacturers or authorised distributors. You receive a 7‑day authenticity inspection period. If you find any issue, we replace or refund immediately.
🔧 What warranty covers my purchase in Kenya?
All electronics and appliances come with a 12‑month manufacturer’s warranty. Other products have a 30-day repair/replacement warranty.
🔄 Can I return the SECRET GARDEN, THE if it doesn’t suit me?
Yes – we offer a 7‑day hassle‑free return window from delivery. If you change your mind or the product has a defect, we’ll arrange a free pickup from your Kenya address. Refunds are processed within 48 hours of pickup.
🏪 Do you offer bulk discounts for businesses in Kenya?Yes – we serve schools, offices, hotels, and retailers. Email
[email protected] with your quantity and we’ll send a custom quote. Bulk orders often receive
10‑25% off retail price plus priority delivery.
📍 How do I track my order in Kenya?
Once dispatched, you receive an SMS and email with a live tracking link. Our system shows the rider’s real‑time location on a map.
🗺️ Which parts of Kenya do you deliver to?
We deliver to every suburb, estate, and village within Kenya city limits, as well as surrounding rural areas.
📞 How can I reach customer support?Our local support team is available
24/7 via WhatsApp, email ([email protected]), and phone. We respond within 2 hours.
💰 Do you match lower prices from other shops in Kenya?
Yes – our Local Price Promise: find the same SECRET GARDEN, THE at a lower price from any physical store in Kenya, and we’ll match it plus give you an extra 5% discount.
🔧 Do you offer installation or assembly in Kenya?
For electronics, furniture, and appliances, we offer same‑day professional installation at a subsidised fee.
🌱 Is your packaging environmentally friendly?
We use recycled cardboard and biodegradable fillers for all deliveries. You can return the packaging to our rider for reuse.
